Head of Operations - Leading Civil Barristers’ Chambers

About this Job

The newly created role of Head of Operations will be a senior manager, working closely with, and reporting to the Senior Clerk and Head of Chambers, and working with the marketing team, the Finance Administrator, and the Management Committee They will maintain and develop the efficient, effective, and economic administration of Chambers and will have responsibility for overseeing and developing all operational, HR and administrative functions within Chambers.

About this Employer

Our Client, Hailsham Chambers, is a long-established and highly regarded set of barristers’ chambers in the Temple. Chambers’ progressive thinking and use of modern technologies help it to run efficiently and to offer clients choice and flexibility.

Chambers’ core specialisms are professional negligence, medical law, and costs, with many members also practising in related areas of personal injury, regulatory and commercial law. Chambers is comprised of 59 barristers including 12 KCs (“Silks”)

Person Specification

Ideally possess a relevant professional or vocational qualification and/or a minimum of 8 years’ experience gained in a role in HR/people management, EDI and wellbeing, compliance and policy, administration and project management. Prior experience in a similarly demanding and fast-paced professional environment will be a benefit but isn't essential. Important qualities include significant project management experience, excellent communication and organisational skills.

Key Responsibilities

• Staff (non-clerking) management, in conjunction with the Senior Clerk
• HR - staff development and training, oversight, appraisals, recruitment, onboarding, managing/implementing staff handbooks, in conjunction with the Senior Clerk
• Overseeing and implementing Chambers’ policies, including EDI, Wellbeing and H&S
• Regulatory and Compliance Management, including BSB (Bar Standards Board) and assisting with GDPR
• Drawing up and reviewing Chambers’ business continuity plan
• Managing pupillage administration, including recruitment and compliance
• Managing the responses to complaints